Values Team 1For more than 35 years, Sandberg Phoenix has maintained a reputation for providing extraordinary client services, backed by a guarantee that was among the first of its kind in St. Louis. In 2015, Sandberg Phoenix rolled out a comprehensive initiative that took the core values of the firm and developed them into a philosophy that drives the way each member interacts with clients and with one another on a daily basis. We live these values and integrate them into hiring, training, evaluation and marketing and communications to ensure that we achieve our aspirations of providing the best client service in the legal industry.

Our firm values are:

1. Put People First
At Sandberg Phoenix  we are in the business of people.   People are our product.  People are our customers.  Taking care of People is what we do and we set the example by putting our members first.  That means providing better benefits, providing better training, taking more time and caring more about our people than any other law firm.  Why?  That is exactly what we expect of our members when we serve our clients.  We set the example. We can’t ask our members to put our clients first if we don’t do the same for them.

2. Deliver Amazing Client Service
Sandberg Phoenix is client service.  It is our passion.  We strive to provide more than asked, earlier than requested and better than imagined.  We “wow” our clients daily.

3. Exemplify Unquestionable Integrity in all You Do
Our word is our bond.  We act at all times as if the client, the court and our members are watching.  When it comes to Integrity, there is only one way.

4. Build a Fun and Enjoyable Work Environment
Our subspecialty is fun:  We love what we do and we have fun doing it.  We know that enjoying our work, team, and environment leads to happier people, better service and satisfied clients.

5. Pursue Continuous Development and Learning
We push ourselves to improve every day.  We attract and retain talent not based upon what they have accomplished, but upon what they will accomplish.  We have an insatiable drive to become better every day and to never stop learning and improving.

6. Invest and Improve the Communities We Serve
We can’t do it alone and neither can the communities we serve.  We believe in continuous improvement for ourselves and our communities so we invest our time, talent and dollars to help our neighbors and neighborhoods.

7. Build a Positive Team and Collaborative Environment
We think team first.  We serve our clients and members best when we collaborate as a team.   Building a positive team and collaborative environment requires three ingredients:  Team, Collaboration and Positive attitude.  Teamwork improves results, strengthens the firm and is essential to helping our clients succeed.

8. Take Personal Responsibility
Each of us takes personal responsibility of process, product and results.  As Harry Truman said, “The buck stops here.”   Well, the “buck stops here” with each of us every day.  We own our work and our actions.

9. Treat Everyone with the Highest Degree of Respect and Empathy
We expect our people to treat everyone they meet with respect and empathy. We seek to understand and truly appreciate the best of everyone we encounter.

10. Deliver Value and  Excellence to Client and Firm
Each of us must deliver excellence and value to our clients and the firm.  We keep our standards at the top and our eye on the bottom line.


Sandberg Phoenix Values Champion

To celebrate individuals who live our firm values, Sandberg Phoenix recognizes one individual every other month who has gone above and beyond their responsibilities to make this a great place to work. Our current values champion and their contribution is below.

Payne Massetto

I can’t say enough good things about Payne. Payne is a true delight to work with and personifies the values of Sandberg Phoenix and should be recognized as the February Values Champion.


  1. Putting People First: Payne came in and took over the billing for Ann Hatch’s and my clients has been amazing. This billing is difficult. He is incredibly gracious and accommodating, acting immediately on any issues we have and solve any problems we have with minimum time taken from us and our billing.
  2. Deliver Amazing Client Service: Client Tuthill was unhappy with our billing format and was demanding changes. To create a new template to place the bills in the format to which they were accustomed was going to cost more than $10,000. I put Payne in contact with his counterpart at Tuthill who was the one complaining about the billing format. Payne worked with her to devise a workaround that met her needs without the costly format redesign. The client was thrilled and gushed praise upon Payne for being so helpful. Within an hour of their phone call, Payne emailed her a new bill to meet her needs. Outstanding client service that saved Sandberg Phoenix $10,000 in the process.
  3. Exemplify Unquestionable Integrity in All You Do: Payne honors his comments to us in producing our bills timely and immediately correcting any issue we have without delay.
  4. Build a Fun and Enjoyable Work Environment: Our billing is high volume and tedious. There are often corrections and deletions and changes in status as cases resolve/dismiss in large groups. Payne does this work day in and day out with a smile on his face and with graciousness. Payne is a delight to work with.
  5. Build a Positive Team and Collaborative Environment: See #2. Payne was quick to collaborate with me, the client, and Janyce to solve their problem and make a client happy again.
  6. Take Personal Responsibility: Payne takes responsibility for his work and does not pass the buck. He delivers solutions immediately and pleasantly.
  7. Treat Everyone with the Highest Degree of Respect and Empathy: Payne is always polite and professional, not just in working with the billing attorneys, but the billers and administrative staff as well.
  8. Deliver Value and Excellence to Client and Firm: See #2 above.


Nominated by Don Ward


Sandberg Phoenix Values Videos

Our members are committed to living our values and spreading awareness across the firm. In that vein, members have written, directed and starred in videos depicting some situations where we have excelled at our goals, as well as some humorous scenarios where we would not! Take a look on the Sandberg Phoenix YouTube Page.

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