Supporting every Sandberg Phoenix attorney is a skilled support network, led by highly-motivated, hard-working paralegals committed to providing truly superior client service. Knowledgeable in each of our four Practice Areas, Sandberg Phoenix paralegals are experienced, skilled and are equipped to take on challenging projects and responsibilities, adding value to attorney representation by lowering the average hourly rate while providing a high quality work product, saving our clients time and money.

Sandberg Phoenix paralegals lead by example, having established a comprehensive quality standard to which all paralegals adhere, detailing their commitment to providing superior client service.

Sandberg Phoenix Paralegal Standard of Quality

Mission Statement: “To provide efficient, professional legal support services and legal document preparation in all areas of law.  To maintain the highest standards of professionalism, ethics, confidentiality, trust, and accountability in the provision of services.”



  • Be accountable for the work that you do.


  • Dress appropriately when meeting with clients or assisting your attorney in court.
  • Keep your office reasonably neat and organized.

Certification (LPM)

  • Robert Crowe
  • Stephen Gilliland
  • Lori Hanlon
  • Kristy Mitchell
  • Jill Selinger

Client Satisfaction

  • Be available to attorneys and clients during business hours.
  • Keep attorneys and clients informed.
  • Make arrangements to be reachable during business hours in case of an emergency.
  • Return all phone calls from clients within 24 hours, preferably the same business day.


  • Be professional and courteous when speaking with attorneys, staff and clients.
  • Communicate regularly with team members regarding your assignments and workload.

Continuing Legal Education

  • Attend in-house CLEs in your area of interest/practice.
  • Maintain proficiency within your practice area.
  • Take advantage of the firm’s willingness to pay for your attendance at 1 CLE a year.


  • Will not offer legal advice or opinions.
  • Will not hesitate to address ethical questions to your immediate supervisor, paralegal coordinator, human resources manager, or executive committee.
  • Follow the ethical standards set forth by the American Bar Association.
  • Identify yourself as a paralegal when communicating verbally or in writing with outside parties.
  • Perform your work only under the supervision of and at the direction of an attorney.
  • Time is recorded when work is finished, not before work has begun.

Firm Procedures

  • Follow firm policies, procedures, and guidelines.
  • Perform transcript and document summaries in accordance with firm guidelines; said summaries are dictated, not typed.


  • Complete assignments within the time period specified by the attorney.
  • Do not hold assignments for more than 2 weeks.  If an assignment cannot be completed within that time frame, speak with the team member from whom you received the assignment to obtain an extension.  If an extension cannot be granted, ask the paralegal coordinator for assistance so that the assignment may be completed in the time frame allotted.
  • Keep track of your assignments – what you have, when it is due, the progress made, etc.
  • Notify the paralegal coordinator immediately if you are available to take on additional assignments.
  • Strive to make the firm required budget for paralegal billable hours.

Work Product

  • Proofread your work to ensure that it contains the correct information, is formatted correctly, is grammatically correct, and contains the correct punctuation.
  • Strive for no more than 1 self-generated revision to basic letters and memos.  Shoot for no revisions.

For more information about Sandberg Phoenix Paralegals, contact
Robert L. Crowe

Paralegal Manager



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The information on this website is for general information purposes only. Nothing on this site should be taken as legal advice for any individual case or situation. This information is not intended to create, and receipt or viewing does not constitute, an attorney-client relationship. © 2016 Sandberg Phoenix & von Gontard P.C. All Rights Reserved. Sandberg Phoenix & Von Gontard a law firm with a primary office located in Downtown St. Louis, Missouri. Website Design by Timmermann Group